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User Activity Report

hello community

I am experiencing problems when creating a user report it does not bring me all the information of the report I checked a note and I made the change but the report still does not work.

I'm trying to create a user report and it doesn't bring all the information of the report.

I have this configuration in another firewall with version 10 and the report is complete.

Regards

3 comments

Comments (3)

Reaper

Nov 18, 2021

Have you checked if all the information you're expecting is present in the logs?

Ann

Nov 18, 2021

Replying to

@Reaper Yes, we check the logs, we check the URL categories and they are in alert, the zones have the user-id enabled, we even try to generate a report in manage custom reports and it doesn't even generate the report. the version in the firewall where it does not generate is 9.1.9 but we did not find related issues. additionally we restart the mgmt plane and it continues the same. do you have any idea what it might be?

Reaper

Nov 18, 2021

Replying to

Try restarting the log-receiver, vardata-receiver and reportd , maybe one of those processes got hung up If you "show system resources", what do your resources look like?

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