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PAN URL DB not updating

Hi Team, I have 3 firewalls in my different loctions, All 2 firewall URL Update version is up to date. Only one firewall is a lower version. Also, I identified lower version firewall having a different update server when I checked the show url-cloud-info command. lower version update cloud server is: pdx1prod.urlcloud.paloaltonetworks.com The higher version update cloud server is: serverlist.urlcloud.paloaltonetworks.com. Kindly help me out to resolve this issue.

3 comments

Comments (3)

Reaper

Aug 22, 2021

Try downloading a fresh seed to see if that fixes the issue: request url-filtering download paloaltonetworks region <region>

vishnu p.s

Aug 23, 2021

Replying to

Hi , I tried this but i getting below error in the system logs,

( description contains 'CURL ERROR: bind failed with errno 124: Address family not supported by protocol' )

and ( description contains 'CLOUD ELECTION: pdx1prod.urlcloud.paloaltonetworks.com IP: 66.232.32.12 was elected, measured alive test 1466481.' )

vishnu p.s

Aug 28, 2021

Replying to

Issue resolved and please find the TAC solution below,

1. The URL-filter elect the cloud server:pdx1prod.urlcloud.paloaltonetworks.com 2. And the response is very slow during show url-cloud status test url www.google.com /www.yahoo.com 3. Change the mgmt to 1400 make some improvement during certificate exchange on small ISP path MTU. Then the cloud server change to serverlist.urlcloud.paloaltonetworks.com test url and response better now ISSUS fixed.

Thank you all

Regards,

Vishnu Ps.

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