Dear Friends,
Hope you are all doing good!!!
I am facing issue SSL VPN for particular ubuntu 14.0 user.
Here is my findings and observation below:
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++ Customer having 4 diff ISP provider
++ The user was in full tunnel mode in GP VPN.
++ Out of 4 ISP only one ISP ubuntu14 machine getting connected with GP VPN and able to access local network under Palo firewall.
++ same 4 ISP was working as expected on windows PC(we booted dual boot on same laptop).
++ But, MY QUERY was why the same 4 ISP can't connect the GP VPN on linux machine ? while it was happening on windows why it was not happening in linux(machine) GP client?
++ Is there any separate working mechanism for windows and linux machine?
How to Resolve and find RCA for this issue ?
Regards
Kirubakaran
Hi Kirubakaran! Did you see any error messages on the ubuntu or the firewall? Can you see the connections arriving on the firewall and what happens next? Most info should show up in system and GlobalProtect log (unless packets are dropped in traffic or threat log) A good help can be to put up packet-diag filters and the 'delta' the global counters to see if any weird counters pop up Debug dataplane packet-diag set filter match source <client IP> Debug dataplane packet-diag set filter on Show counter global filter delta yes packet-filter yes